At Griseline, we take care in preparing and delivering each piece with intention. Below you’ll find everything you need to know about how and when your order will arrive.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been carefully prepared and packaged, it will be shipped according to the selected shipping method.
During peak seasons or special launches, processing times may vary slightly. Any delays will be communicated promptly.
Shipping Destinations
We currently ship from NYC to addresses within the United States (excludes: Hawaii and Alaska).
International shipping options may be added in the future.
Shipping Methods & Delivery Times
Delivery times are estimates and begin once your order has shipped, not when it is placed.
Please note that delivery times may vary due to carrier delays, weather conditions, or high-volume shipping periods.
Shipping Costs
Griseline.com will charge a flat rate shipping costs of 6.99 per order.
Please note: Free shipping applies to orders $50 and above; however, any required sales tax will be calculated and added at checkout based on your shipping address.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear after shipment.
Packaging
All Griseline orders are thoughtfully packaged to protect your jewelry and ensure a beautiful unboxing experience. Many items are suitable for gifting and arrive ready to present.
Incorrect or Incomplete Addresses
Please ensure your shipping address is accurate at checkout. Griseline is not responsible for delays, lost packages, or delivery issues caused by incorrect or incomplete addresses provided by the customer.
If a package is returned due to an address issue, additional shipping fees may apply.
Lost, Delayed, or Damaged Packages
Griseline is not responsible for delays caused by the shipping carrier once an order has been shipped. If your package appears lost or arrives damaged, please contact us as soon as possible so we can assist you.
For damaged items, please notify us within 48 hours of delivery and include photos of the item and packaging.
Contact Us
If you have any questions about shipping, feel free to contact us at:
info@griseline.com