At Griseline, we want you to be satisfied with your purchase. If you experience a problem with your order or would like to request a return, please contact us first at info@griseline.com.
Returns
We accept eligible returns requested within 14 days of delivery.
To be eligible for a return, the item must be:
- Unworn, unused, and in its original condition.
- Returned with its original packaging and any included accessories.
- Accompanied by proof of purchase or order information.
Before returning an item, please contact info@griseline.com for return authorization and instructions. Items returned without prior authorization may not be accepted.
Restocking Fee
Approved returns are subject to a 10% restocking fee, which will be deducted from the refund amount.
The restocking fee may be waived if the return is due to an incorrect, defective, or damaged item received from Griseline.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged.
Original shipping charges are non-refundable unless the return resulted from an error by Griseline.
We recommend using a trackable shipping method when returning merchandise. Griseline cannot be responsible for returned packages that are lost in transit.
Refunds
Once we receive and inspect your approved return, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method, less any applicable restocking fee and non-refundable shipping charges.
Please allow 5–10 business days after approval for the refund to be processed. Your bank or payment provider may require additional time for the credit to appear on your account.
Sale & Final-Sale Items
Sale, clearance, and items specifically marked “Final Sale” are non-returnable and non-refundable, except when an item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at info@griseline.com.
Please include your order number and photographs of the item and packaging when applicable. We will review the issue and provide appropriate instructions for a replacement, return, or refund.
Exchanges
If you would like a different item, please contact us at info@griseline.com. Exchange requests are subject to product availability and approval.
Contact Us
If you have questions about a return, refund, exchange, or order, please contact:
Griseline Customer Service
Email: info@griseline.com
Phone: +13476328507
Website: Griseline.com
Thank you for shopping with Griseline.com.